Frequently asked questions

Booking online with NetFerry is straightforward and consists of 5 steps:

• Step 1 — Selection: choose your route, dates, number of passengers, vehicle type and preferred accommodation.

• Step 2 — Accommodation: you can change your accommodation to upgrade from the option selected in the previous step (in step 1 the system always picks the cheapest accommodation).

• Step 3 — Booking holder details: enter your name and surname, e-mail, phone number and preferred contact channel (e-mail / WhatsApp).

• Step 4 — Passenger details: enter the names of all passengers and the vehicle details.

• Step 5 — Payment: accept the ferry company's and NetFerry's terms and conditions and the privacy notice, then enter your payment details to confirm.

Once completed, you will receive a confirmation e-mail with your booking summary and the electronic ticket (where available).

💡 For assistance by phone while booking: +39 0831 564 257

FAQ Category: Booking and payment

Our call centre is staffed by operators specialised in ferry ticketing. You can book by phone on +39 0831 564 257:

• Monday – Friday: 09:00–13:00 and 15:30–20:00

• Saturday: 09:00–13:00

Phone bookings come with the same features, fares and guarantees as online bookings.

FAQ Category: Booking and payment

You can always book as a guest. However, by registering free of charge you can:

• Access your booking summary at any time

• Speed up future bookings with pre-filled details

• Save regular passengers and recurring vehicles

• Receive personalised offers by e-mail (opt-in)

Register at booking.netferry.com/Account/Register

FAQ Category: Booking and payment

If you booked as a guest:

• Go to booking.netferry.com/Booking/FindMyReservation

• Enter your booking code + the e-mail address used for the booking

If you have lost your booking code:

• Search your inbox for terms such as "NetFerry confirmation" or "booking"

• Write to us at info@netferry.com with your name, surname and booking date

FAQ Category: Booking and payment

When you book, we distinguish between:

• Booking holder: the person who pays, receives the confirmation and manages any changes

• Passengers: the people actually travelling

The booking holder may or may not be one of the passengers. For each passenger, you must enter the personal details exactly as they appear on their ID document.

💡 If you book for family or friends, remember to pass on the booking code and confirmation e-mail: they may be needed at the port.

FAQ Category: Booking and payment

Ferry companies apply different fare types, which vary in price and flexibility:

STANDARD fare (or "Flex")

• Higher price

• Changes allowed at moderate cost

• Refund available in case of cancellation (with increasing penalties)

• Ideal if your dates are not fixed

SPECIAL / PROMO / SUPER SPECIAL fare

• Price 15–30% lower than the standard fare

• Changes not allowed or subject to heavy penalties

• Non-refundable in case of cancellation

• Ideal if your dates are fixed and you want to save

Other common fare types:

• Early Booking: discount for booking well in advance (usually by May for summer sailings)

• Last Minute: rare in the ferry sector; close to the departure date, prices tend to rise

• Residents: reduced fare for residents of the islands (Sardinia, Sicily, minor islands)

• Natives: some companies extend the discount to people born on the island

💡 In the booking form, always check in the summary which fare type you are buying and the change/refund conditions before confirming payment.

FAQ Category: Booking and payment

Adding an emergency contact is good practice, especially for:

• Those travelling with young children or elderly people

• Those with pre-existing medical conditions that might require assistance

• Those travelling on long routes, overnight or international

How to add it:

• When booking, in the notes field, write: "Emergency contact: [name, surname, phone number, relationship]"

• Alternatively, after booking, write to info@netferry.com with your booking code and the details

What NetFerry does with this information:

• It is passed to the ferry company for use in a genuine emergency only

• It is not used for marketing communications

• It is processed in accordance with the GDPR

💡 If the emergency contact is abroad, provide the number in international format (+ country code).

FAQ Category: Booking and payment

Online booking deadlines vary by company and route:

If the online system no longer allows booking:

• Call +39 0831 564 257 during call centre hours

• Outside opening hours, go directly to the company's port ticket office

• Always check seat availability: in high season or on busy routes, last-minute places often sell out

💡 Don't wait until the last moment: close to departure, fares tend to be higher, not lower.

FAQ Category: Booking and payment

The number plate field is required for most vehicle bookings, but there are solutions for special cases:

Hire vehicle (not yet collected at the time of booking):

• Enter RENT or RENTAL in the plate field, or tick the dedicated box

• Some companies require the final plate number at least 48 hours before boarding

• At boarding, bring the original hire agreement

Newly purchased vehicle without a final plate:

• Enter NEW in the plate field, or tick the dedicated box

• Provide the final plate number as soon as it is available

• At boarding, bring a copy of the sales contract and the temporary plate

Plate pending update:

• For re-registered or foreign vehicles awaiting an update: enter the current temporary plate and provide the final one before boarding

⚠️ The declared plate must match the vehicle actually boarding. In case of discrepancy, amendment fees may be charged at the port or, in extreme cases, boarding may be refused.

FAQ Category: Booking and payment

The payment methods accepted on NetFerry are:

• Credit and debit cards: Visa, Mastercard, American Express, Diners Club, Cartes Bancaires

• PayPal

• Google Pay, Apple Pay, Alipay, Bancontact, EPS, iDEAL, Klarna, MB Way, Multibanco

• Scalapay: payment in 3/4 interest-free instalments (on eligible amounts) or up to 36 instalments with Deutsche Bank

• HeyLight: payment in up to 5 interest-free instalments

All payments are processed over a secure connection (HTTPS/SSL) with 3D Secure authentication (Verified by Visa, Mastercard Identity Check).

FAQ Category: Booking and payment

With Scalapay you can split your payment into 3 instalments:

• First instalment: charged at the time of booking

• Second instalment: after 30 days

• Third instalment: after 60 days

Key points:

• No interest and no additional fees

• Minimum and maximum amounts set by Scalapay

• Available at the payment step, subject to automatic approval

• 💡 Not all tickets are eligible for Scalapay: the option appears at the payment step if the conditions are met. You can also choose a 4-instalment plan with a small additional interest charge. Alternatively, you can pay in up to 36 instalments with Deutsche Bank.

FAQ Category: Booking and payment

Payment security is an absolute priority:

• Transactions over an encrypted HTTPS/SSL connection

• 3D Secure authentication (Verified by Visa, Mastercard Identity Check)

• Card details are handled by PCI-DSS certified gateways

• NetFerry does not store full card details

Your personal data is processed in accordance with the GDPR (EU Reg. 2016/679).

FAQ Category: Booking and payment

The most common reasons for a declined payment are:

• Incorrect card details (number, expiry date, CVV)

• Insufficient funds or credit limit

• Online or foreign-transaction limits not enabled by your bank

• 3D Secure (SMS verification) not completed or wrong code

• Expired or blocked card

What to do:

• Check the details and try again

• Try an alternative method: PayPal, Google Pay, Scalapay, another card

• Contact your bank if you suspect a precautionary block

• As a last resort, call us on +39 0831 564 257: we can complete the payment by phone

FAQ Category: Booking and payment

The most common causes of errors during booking:

• Session expired (process taking too long)

• Browser cookies or cache

• Ad blockers or extensions blocking scripts

• Unstable connection

Solutions:

• Clear your browser's cache and cookies

• Temporarily disable ad blockers and extensions

• Switch browser (Chrome, Firefox, Safari, Edge)

• Try again in private/incognito mode

• Check your internet connection

If the error persists: call our call centre on +39 0831 564 257. We can complete the booking by phone at the same conditions and fares as the website.

FAQ Category: Booking and payment

If you don't receive the confirmation:

• Check the spam / junk folder of your mailbox

• Make sure you entered a correct e-mail address during booking

• Add info@netferry.com to your safe senders

If you have received nothing within 1 hour:

• Check your bank statement to see whether the charge went through

• Contact info@netferry.com providing:

  • Name and surname

  • Date of the booking attempt

  • Amount charged

  • Route booked

  • A screenshot of the confirmation page, if available

⚠️ In rare cases the payment may be authorised without the booking being completed: contact us and we can either refund you or issue the ticket.

FAQ Category: Booking and payment

In general:

• Digital ticket (PDF/QR code): accepted by most companies and on most routes

• Paper ticket: still required by some smaller companies or for specific promotions

To be on the safe side:

• Check the instructions in your confirmation e-mail: if printing is requested, print

• Even with a digital ticket, print a backup copy: useful if your smartphone runs out of battery or has no signal at the port

• Make sure your smartphone is charged at boarding time

FAQ Category: Booking and payment

NetFerry issues a proper electronic invoice for private individuals with an Italian tax code, professionals and companies with a VAT number.

How to request it:

After completing your booking, send an e-mail to info@netferry.com with the subject "Invoice request – booking code XXXXX", providing:

• Booking code

• Company name or name/surname of the invoice holder

• Full address of the registered office/residence

• VAT number (or tax code for private individuals)

• SdI recipient code (7 characters) or PEC address

• A phone number for any queries

Issue times:

• The invoice is issued within a few working days of receiving the details

• A PDF copy is sent to you by e-mail

• Official transmission is via the Italian Revenue Agency's Exchange System (SdI)

Important:

• The request must be sent within 24 hours of the booking

• The invoice details cannot be changed once it has been issued

• Always double-check that your tax details are exactly right before sending them

FAQ Category: Booking and payment

Ferry tickets often use two wordings that raise questions:

1. "Whole" cabin

• It means the cabin is used exclusively by the people in your booking

• No other passengers will be assigned to it

• Example: you book a 4-berth cabin and you are 4 friends → the cabin is shared among the 4 of you

2. "Sole occupancy" cabin

• You book the entire cabin, paying for it in full even if you are fewer people than the available berths

• Example: there are 2 of you and you book a 4-berth cabin for sole occupancy → you pay for 4 berths but the cabin is all yours

• Useful for extra privacy or comfort (luggage, space)

3. Berth in a cabin shared with strangers

• Some companies (mainly on Tunisia and Morocco routes) sell individual berths in 3–4 person cabins

• You will be assigned a berth in a cabin with other passengers you don't know, of the same sex

• The cheapest option for solo travellers

💡 When booking online, at the accommodation selection step, always check the exact description of the cabin: number of berths, sole occupancy or shared, male/female/mixed.

FAQ Category: Booking and payment

You can request changes to your booking in two ways:

• Online: log in to your account area at booking.netferry.com/Booking/FindMyReservation by entering your booking code and reference e-mail

• By e-mail: write to info@netferry.com stating your booking code, the change requested and a phone number where we can call you back

Every change involves:

• A fixed NetFerry fee of €25.00 per amended booking

• Any carrier penalties, which vary depending on the fare purchased

• The fare difference between the original and the new ticket, if the latter is more expensive

⚠️ Changes are not allowed on tickets purchased at non-amendable fares (e.g. special offers, early booking, last minute promos).

FAQ Category: Changes and cancellations

A name change (replacing one person with another on the same booking) is treated as an amendment and is subject to the rules of the ferry company and of the fare purchased:

• Flexible fares: change usually allowed for a small charge

• Standard fares: allowed but with a penalty

• Promo / non-amendable fares: name change not permitted

💡 If the problem is just a spelling mistake (e.g. a wrong letter in the surname), report it immediately to info@netferry.com: in many cases it can be corrected free of charge within 24–48 hours of purchase.

FAQ Category: Changes and cancellations

• To add passengers or vehicles: the change is always subject to availability on the sailing and in the accommodation. The added passengers or vehicles are charged at current prices, not at the original ticket's prices

• To reduce the number: this counts as a partial cancellation, and the fare's penalties apply to the people/vehicles removed

• In both cases: the fixed NetFerry fee of €25 per amended booking applies

FAQ Category: Changes and cancellations

The online booking system requires the same number of passengers/vehicles on the outward and return legs. If your needs differ:

• Make two separate bookings, each as a "one way"

• Alternatively, contact our call centre on +39 0831 564 257: we can help you set up two coordinated bookings

💡 In some cases, by booking two separate legs you may lose the return discount offered by some companies. We can check together which option works out better.

FAQ Category: Changes and cancellations

After every change confirmed by the company, you will receive a new e-mail with the updated ticket.

What to check in the new confirmation:

• New departure/return date and time

• New accommodation (cabin, seat)

• Updated number of passengers and vehicles

• New amount paid (including any differences)

• Booking code: it may change or stay the same, depending on the company

At the port:

• Present only the latest version of the ticket you received

• Previous versions are no longer valid

• If you printed the old version, bin it to avoid confusion

If you don't receive the new e-mail:

• Check your spam folder

• Make sure the change has been confirmed (in your account area or by e-mail)

• Write to info@netferry.com to have the ticket re-sent

FAQ Category: Changes and cancellations

If, after booking, you change the vehicle you will be travelling with (new car, different model, a family member's vehicle, etc.), it is important to let us know promptly.

How to proceed:

• Write to info@netferry.com with:

  1. Booking code

  2. New number plate

  3. Make and model of the new vehicle

  4. New dimensions (overall length and height)

  5. Then wait for the amendment confirmation

Possible costs:

• If only the plate changes (same vehicle category): usually free or a small charge

• If the dimensions change within the same fare band: free or a token charge

• If the dimensions move up a category (e.g. from a standard car to an SUV with a roof box): fare difference + €25 fixed NetFerry fee + any carrier penalties

If the new vehicle is smaller: as a rule, no refund of the difference is given.

⚠️ Do not turn up at the port with a vehicle different from the one declared without having notified the change: you may have to pay increased fare differences or be refused boarding.

FAQ Category: Changes and cancellations

Cancellation can be requested:

• Online from your account area

• By e-mail to info@netferry.com

What happens after the request:

• NetFerry forwards the request to the ferry company

• The company applies the penalties set by the fare purchased (they generally increase as the departure date approaches)

• The €25 fixed NetFerry fee is retained, plus any non-refundable ancillary services (e.g. Refund Guarantee, booking fees)

• The refund of the balance is processed within 20 working days of the request date

❌ Tickets bought as special offers, early booking or non-amendable promotions are generally non-refundable.

FAQ Category: Changes and cancellations

Refund times consist of two stages:

• NetFerry processing: within 20 working days of the request date, once the cancellation confirmation has been received from the company

• Actual bank credit: an additional 5–10 working days, depending on the technical times of your bank or payment network

The refund is made to the same payment method used at the time of booking (credit card, PayPal, etc.). It is not possible to request the refund to a different method or account.

FAQ Category: Changes and cancellations

NetFerry booking fees are the consideration for the online travel agency service:

• Searching and comparing routes and companies

• Technical handling of the booking

• Ticket issue

• Pre- and after-sales assistance

As this is a service already provided at the time of booking, the fees are non-refundable in case of cancellation, amendment or no-show. The same applies to the cost of the "Prenota Sereno" Guarantee, if purchased.

FAQ Category: Changes and cancellations

Cancelling for personal reasons is always possible, but the conditions depend on whether you have the "Prenota Sereno" Refund Guarantee:

Without the Guarantee:

• The company's standard penalties apply

• Within 24–48 hours of departure, penalties can reach 100% of the ticket

With the "Prenota Sereno" Guarantee:

• You recover up to the amount of the ferry ticket

• A flat 15% deduction applies

• Excluded: the cost of the Guarantee and the booking fees

• Only for unforeseen, documentable events (illness, injury, redundancy, etc.)

FAQ Category: Changes and cancellations

If the ferry company cancels or significantly delays the sailing, you are entitled (EU Reg. 1177/2010) to:

• Free re-routing on the next available sailing, or

• A full refund of the ticket within 7 days

• Assistance at the port (meals, drinks, overnight accommodation where needed) for delays of more than 90 minutes

• Compensation of 25% to 50% of the ticket price for arrival delays beyond certain thresholds

What to do:

• Contact the company immediately, at the port or by phone

• Keep your ticket and every receipt for expenses incurred

• Write to info@netferry.com: we can support you with the refund claim

ℹ️ NetFerry acts as an intermediary: responsibility for the transport lies with the carrier. We cannot issue refunds on the company's behalf, but we act as a go-between to speed up the procedure.

FAQ Category: Changes and cancellations

Ferry companies may change timetables, ship or route for operational, technical or weather reasons. In these cases:

• The ferry company notifies the passenger of any change by message or e-mail.

• The ticket remains valid on the new sailing

• If the change is substantial (change of date, significant delay, change of port), you are entitled to choose between:

  • Accepting the change

  • Requesting re-routing on another equivalent sailing

  • Requesting a full refund

⚠️ NetFerry passes your contact details on to the ferry company and is therefore not required to notify the passenger of any changes: the shipping operator is solely responsible for communicating with the passenger. Always check your e-mail (including the spam folder) in the days before departure for any service communications.

FAQ Category: Changes and cancellations

Failure to board for reasons attributable to the passenger (running late, traffic, forgotten documents) is treated by ferry companies as a no-show:

• The ticket is automatically cancelled

• As a rule, no refund is given

• You must buy a new ticket for the next sailing, subject to availability

What you can try:

• Go immediately to the company's ticket desk at the port

• In some cases, if there is availability on a later ship, the company may offer a paid re-routing with a supplement

• The decision is at the discretion of the company's staff

FAQ Category: Changes and cancellations

Prenota Sereno is an optional service that gives you greater protection against the unexpected:

• It is not an insurance policy, but a NetFerry contractual guarantee

• It extends the companies' standard refund conditions

• It applies only to unforeseen, documentable events occurring after purchase

What it refunds:

• The cancellation penalties applied by the company and by NetFerry

• Up to the amount of the ferry ticket

• Less a 15% deduction on the refundable amount

• Excluding the cost of the Guarantee itself and the booking fees

FAQ Category: Changes and cancellations

Covered events (summary):

1. Health:

• Illness, injury or death of the booking holder or of a close family member

• The same events affecting the only travelling companion on the same booking

• The same events affecting the sole business partner/co-owner of a professional activity

2. Work:

• Redundancy or suspension from work (temporary lay-off schemes)

• New employment under an employment contract signed after the purchase

3. Property:

• Serious damage to your home or business premises (fire, flood, burglary)

• Natural disasters declared by the authorities

4. Legal:

• Non-deferrable summonses from the judicial authorities (witness, defendant, jury service)

5. Vehicle:

• Accident involving, or breakdown of, the vehicle in the 48 hours before departure

Everything must be documented with certificates, official deeds or reports.

FAQ Category: Changes and cancellations

Main exclusions:

• Events other than those listed among the covered events

• Situations already known or foreseeable at the time of purchase

• Chronic or pre-existing illnesses, mental health disorders, events linked to substance abuse

• Medical procedures already scheduled before the purchase

• Cancellations linked to pregnancies already under way at the time of booking

• Missing or expired travel documents

• Strikes, carrier insolvency, acts of terrorism, declared epidemics/pandemics

• Booking errors or failure to meet deadlines

• Claims supported by false or altered documents

The full text of the "Prenota Sereno" Terms and Conditions always prevails.

FAQ Category: Changes and cancellations

Step-by-step procedure:

Step 1 — Cancel the booking

• Log in to "My booking" on www.netferry.com

• Cancel following the procedure: the system generates the penalty

• The cancellation is final: tickets cannot be reactivated

Step 2 — Send your claim within 14 days of the event

Send an e-mail to prenotasereno@netferry.com with:

• Name and surname of the booking holder

• Booking code

• A detailed description of the event

• Supporting documents (medical certificates, deeds, reports, etc.)

Step 3 — Additional documents within 30 days

If NetFerry requests additional documents, they must be sent within 30 days of the request.

⚠️ You forfeit the right to the refund if:

• You do not send your claim within 14 days of the event

• You do not send the additional documents within 30 days

• You do not cancel following the set procedure

• You submit false documents

FAQ Category: Changes and cancellations

You can buy the "Prenota Sereno" Guarantee:

• At the same time as booking the ticket, or

• Within 24 hours of buying the ticket, provided there are at least 48 hours before departure

It cannot be bought:

• If the ticket has already been partly used

• If the booking is in the process of being cancelled

• After the event preventing the trip has already occurred

To add "Prenota Sereno" after buying the ticket, contact info@netferry.com within the 24-hour window.

FAQ Category: Changes and cancellations

On Italian domestic routes, you must present at boarding:

• A valid identity card, or

• A valid passport

The document must be the one indicated at the time of booking. Discrepancies between the booking details and the document may lead to boarding being refused.

⚠️ Minors too, including infants, must have their own identity document. Being listed on a parent's identity card is not sufficient (rule in force in Italy since 2010).

FAQ Category: Documents and boarding

For EU countries (Greece, Croatia, Spain, France, Slovenia):

• An Italian identity card valid for foreign travel, or

• A valid passport

For non-EU countries (Albania, Tunisia, Morocco, Montenegro):

• Passport recommended (for Albania, an identity card valid for foreign travel is still accepted for short stays)

• Check any visa requirements

Remaining validity of the document: many countries require the document to be valid for a minimum period after the return date (usually 3–6 months). Check the destination country's rules on viaggiaresicuri.it.

ℹ️ Having valid documents is always the passenger's responsibility. If your documents are not in order, boarding may be refused with no right to a refund.

FAQ Category: Documents and boarding

The EES (Entry/Exit System) is the European Union's new IT system for the digital control of the Schengen area's external borders.

Who it applies to:

• Non-EU, non-Schengen nationals entering or leaving one of the 29 countries using the system

• Travellers on short stays (max 90 days in any 180)

• Both visa holders and visa-exempt travellers

NetFerry routes affected:

• Italy ↔︎ Tunisia (Palermo–Tunis, Genoa–Tunis, etc.)

• Italy/Spain ↔︎ Morocco (Genoa–Tangier, Barcelona–Tangier)

• Italy ↔︎ Albania (Bari/Brindisi/Ancona–Durrës/Vlorë)

• Italy ↔︎ Montenegro (Bari–Bar)

• Routes to/from the United Kingdom

What happens at the port:

• On your first crossing, fingerprints and a facial image are taken

• The data is stored for 3 years

• On subsequent trips, checks are faster: biometric verification only

Practical impact:

• Registration is free

• On your first trip, checks may take longer

• Arrive at the port with an extra 30–60 minutes compared with usual

• Make sure you have a valid passport (identity cards are not enough for non-EU countries)

💡 Italian and EU nationals are not subject to the EES when travelling between EU countries, but may be affected if travelling with family members holding non-EU passports.

For official updates: European Commission — EES.

FAQ Category: Documents and boarding

ETIAS (European Travel Information and Authorisation System) is an electronic travel authorisation system, similar to the US ESTA.

Who must apply:

• Nationals of countries that are visa-exempt for the Schengen area

• Examples: USA, Canada, UK, Australia, Japan, Brazil, South Korea, Israel

• For short stays (max 90 days in any 180)

Who does NOT need to apply:

• EU and EFTA nationals (Italy, France, Norway, Switzerland, etc.)

• Holders of a valid visa or residence permit

• Holders of an EU family residence document

How to apply:

• By filling in an online form on the official EU website

• Expected cost: around €20 (free for under-18s and over-70s)

• Approval usually within minutes (up to 96 hours in complex cases)

• Validity: 3 years or until the passport expires

NetFerry routes affected:

If you are a national of a country subject to ETIAS and you book routes to or from Greece, Italy, Spain, France or Croatia, you will need to hold an ETIAS authorisation at boarding time.

⚠️ Actual entry into force is expected in the last quarter of 2026. Before departure, always check the official website: travel-europe.europa.eu/etias.

FAQ Category: Documents and boarding

Rules for Italian nationals on the most common non-EU NetFerry routes:

Nationals of other countries:

• Rules vary widely: check with the destination country's embassy or consulate

• Some third countries require a visa even for very short stays

Always-up-to-date official source:

See viaggiaresicuri.it, the Italian Foreign Ministry's website, for official information on documents, visas, safety and recommended vaccinations.

⚠️ Having valid documents and visas is always the passenger's responsibility. Invalid documents = boarding refused with no refund.

FAQ Category: Documents and boarding

Rules vary by destination:

EU countries (Greece, Spain, France, Croatia, Slovenia):

• An Italian licence is sufficient

• No translation required

United Kingdom:

• An Italian/EU licence is still valid for short tourist stays

• For extended stays (over 12 months), conversion may be required

Non-EU countries (Morocco, Tunisia, Albania, Montenegro):

• An International Driving Permit is recommended (and often required by local authorities or hire companies)

• There are two types of International Driving Permit, both issued by the Italian licensing authority (Motorizzazione):

  • 1968 Vienna Convention: valid 3 years, for Albania, Tunisia, etc.

  • 1949 Geneva Convention: valid 1 year, for Morocco, Egypt, USA, Japan

Cost: around €29–31 (stamp duty + licensing authority fees). Issue times: 2–3 weeks.

Documents you must always carry in the car abroad:

• Original licence (+ International Driving Permit where required)

• Vehicle registration document

• Insurance certificate with international validity (Green Card)

• If you are not the vehicle's owner: an authenticated owner's authorisation

💡 For car hire in Morocco, Tunisia and Albania, many operators accept only an International Driving Permit + passport. Take it with you even where it is not legally required.

FAQ Category: Documents and boarding

Since 2010, Italian law requires all minors, including infants, to hold their own identity document:

• An identity card for minors (obtainable from the municipality; valid 3 years for ages 0–3, 5 years for ages 3–18)

• Alternatively, a passport for minors

For travel abroad, minors under 14 must also be accompanied by at least one parent or by a delegated person holding an accompanying declaration endorsed by the police authority (Questura).

FAQ Category: Documents and boarding

The rules depend on the ferry company, but in general:

Unaccompanied minors:

• Many companies do not accept passengers under 15–18 years of age without an accompanying adult

• Where allowed, a waiver signed by the parents is required, sometimes authenticated by the municipality or the police authority (Questura)

• On international routes, an authorisation for travel abroad is mandatory

Minors accompanied by third parties (not their parents):

• For travel abroad: an accompanying declaration signed by both parents and endorsed by the police authority (Questura) is required

• A document valid for foreign travel

💡 Before booking for an unaccompanied minor, call us on +39 0831 564 257: we can check together whether the company accepts the journey.

FAQ Category: Documents and boarding

The rules vary from one company to another, but as a general guide:

• Up to the 28th–32nd week: travel allowed with no special documentation

• From the 28th–32nd week onwards: a medical certificate is required stating fitness for sea travel on the planned date

• The last few days before the due date: travel is generally not allowed

⚠️ Only ships carrying more than 500 passengers are required to have a doctor on board (Italian Ministerial Decree of 13/06/1986). Smaller ships carry a first-aid kit but no medical staff.

Always consult your doctor and check the specific conditions of the company you will be travelling with.

FAQ Category: Documents and boarding

Recommended arrival times at the port:

Check-in:

• Usually closes 30 minutes before departure

• For fast ferries (hydrofoils, catamarans), even 45–60 minutes before

⚠️ Allow extra time for: traffic around the port area, border checks, ticket-office queues in the summer months. The port arrival time stated on your booking confirmation always prevails.

FAQ Category: Documents and boarding

For every port in our system you will find:

• Driving directions integrated with Google Maps

• Contact details of the port authority

• Information on partner and paid car parks

• Public transport (bus stops, nearest railway station, taxis)

• Port ticket-office opening times (usually 2 hours before departure)

Visit the port's page on www.netferry.com.

FAQ Category: Documents and boarding

Many of Italy's smaller islands apply restrictions on the entry of non-residents' vehicles to protect the environment and manage tourist traffic.

Examples of common restrictions:

• Capri: absolute ban on non-residents' cars all year round (special authorisation for exceptional cases)

• Ischia and Procida: seasonal restrictions (usually 15 June to 30 September) for non-residents' cars; bus/scooter options remain open

• Ponza, Ventotene: seasonal bans for non-residents between Easter and September

• Aeolian Islands: vehicle restrictions, often limited to authorised residents + services

• Giglio Island: restrictions on non-residents' cars in summer

• Tremiti Islands: absolute ban on landing cars (San Domino, San Nicola)

• Smaller Sicilian islands (Favignana, Lampedusa, Ustica): variable seasonal restrictions

What to do before booking:

• Check the island's municipal ordinances for the current year

• Contact the municipality or the local port authority

• If a ban applies: book foot-passenger deck passage only and use local public transport or on-site hire services

⚠️ NetFerry is not responsible if a vehicle cannot be boarded due to the bans listed above: it is the passenger's responsibility to check with the competent authorities.

FAQ Category: Documents and boarding

Online check-in is not required by all companies:

• Companies with online check-in: you receive a link by e-mail; check in online and print your boarding card

• Companies without online check-in: present your ticket and identity documents at the port ticket office. You will receive your boarding card at the desk

💡 Even where online check-in is available, some categories must still check in physically at the port: passengers with a vehicle, pets, reduced mobility, or resident fares.

FAQ Category: Documents and boarding

The details entered when booking must match exactly those on the documents you will present at boarding.

Types of error:

• Minor error (wrong letter, accent): usually correctable free of charge if reported immediately

• Substantial error (different name): treated as a name change, with costs

• Expired document: the company may refuse boarding

📩 Report any error immediately to info@netferry.com with your booking code and the correction required.

FAQ Category: Documents and boarding

The rules differ between domestic and international routes.

Italian domestic routes (Sardinia, Sicily, smaller islands):

• Some companies are more flexible if you have forgotten your document

• They may accept:

  • A photo copy of the document on your phone (both sides, legible)

  • Your driving licence as a substitute document

  • Your electronic passport if you have it instead of the identity card

• The final decision rests with the company's staff: they may still refuse boarding

International routes (Greece, Croatia, Spain, Albania, etc.):

• Original document required: identity card valid for foreign travel or passport

• Photo copies are not accepted at border checks

• Without a document: boarding refused with no refund

What to do if you realise at the port that you don't have your document:

• Go immediately to the company's ticket desk

• If you live nearby, consider going back to collect it (you will miss the sailing)

• For lost documents, file a report with the police (Questura): the report may allow boarding on domestic routes

💡 Prevention is best: photograph both sides of every passenger's documents before leaving and save them in a synced (cloud) folder accessible from your smartphone.

FAQ Category: Documents and boarding

Dimensions must be measured "overall", i.e. including any accessory fitted to the vehicle:

• Closed roof box

• Rear or roof-mounted bike rack

• Roof rack

• Tow bar (rear overhang)

• Wing mirrors (if they protrude beyond the standard profile)

What happens if the declared dimensions are smaller than the real ones:

• The company may charge a supplement at the port

• In cases of overbooking or unmanageable size, boarding may be refused

💡 Check the vehicle registration document for the official measurements, but always measure any fitted accessories as well.

FAQ Category: Your vehicle

For hire vehicles:

• Number plate: enter "RENT" or "RENTAL" in the plate field, or tick the dedicated box.

• Dimensions: estimate length and height based on the model booked. If in doubt, choose a slightly higher category to be safe

• Plate update: some companies require the final plate number to be provided before boarding

• Documents: always bring the hire agreement + the hire company's permission to take the vehicle abroad

⚠️ Check in the hire agreement whether the rental company allows the vehicle to be taken abroad or to the islands.

FAQ Category: Your vehicle

Trailers are accepted on most routes. You must specify:

• Type: standard trailer, caravan, small luggage trailer, boat trailer, etc.

• Length and height of the trailer (separate from the towing vehicle)

• Any load (for example a boat or snowmobile)

The fare is calculated on the overall length of the combination (car + trailer).

FAQ Category: Your vehicle

The online booking system only allows bookings for vehicles intended to carry people (cars, motorbikes, motorhomes, private vans).

Vehicles carrying goods for:

• Commercial sale

• Business use

• Export

must be booked through our dedicated cargo office. Write to cargo@netferry.com stating:

• Vehicle type (gross weight, dimensions)

• Type of goods

• Route and dates

• Company details (VAT number, company name)

• Number of drivers

FAQ Category: Your vehicle

The car decks are inaccessible during the voyage for safety reasons (fire risk, gas, vehicle movement in rough seas). Before going up to the passenger decks, take from your vehicle:

• Identity documents

• Necessary medicines

• A change of clothes for the night (on overnight ferries)

• Personal hygiene items

• Snacks, drinks, baby bottles

• Valuables (do not leave cash, jewellery or expensive electronics in the car)

Pets: they cannot stay in the car.

Exception: the Camping on Board service allows access to your motorhome during the crossing, but only on some routes.

FAQ Category: Your vehicle

Vehicles powered by LPG or natural gas (cars, motorhomes) are allowed on most routes, but they require specific on-board safety procedures.

What to declare when booking:

• State the fuel type (LPG, CNG, LNG) in the booking's notes field

• In some cases, the booking system has a dedicated field

• If there is no dedicated field, write to info@netferry.com with your booking code

What to do at boarding:

• Inform the port staff of the vehicle's fuel type

• Make sure the cylinder valve is closed as instructed by the staff

• Follow the instructions on the assigned car deck: many companies reserve specific decks for gas-powered vehicles

• Do not reopen the gas during the voyage

Dual-fuel systems (petrol/LPG):

• Some companies require travelling with the petrol system active and the gas shut off

⚠️ Failure to declare the fuel type can lead to boarding being refused or to penalties under maritime regulations (SOLAS).

For specific queries about your company, call +39 0831 564 257: we can check the correct procedure together.

FAQ Category: Your vehicle

Electric (BEV) and plug-in hybrid (PHEV) cars are allowed on most routes, with some specific safety rules.

What to declare when booking:

• In the booking's notes field, state: "Electric car" or "Plug-in hybrid"

• If the system has dedicated fields, select them

Rules at boarding:

• Many companies require a minimum battery level (usually 40–50%) so the vehicle can disembark under its own power

• Some companies reserve specific car decks for electric cars

• The vehicle must be completely switched off during the voyage

• External charging cables must not be left connected

Charging on board:

• Charging on the car deck is not available on nearly all ships

• Some companies are trialling pilot services, but it is not yet standard

• Plan your charging before boarding and/or after disembarking

If the battery is flat at disembarkation:

• The company may have towing/assistance procedures, but at your expense

• Always check the company's conditions before setting off with a low battery

FAQ Category: Your vehicle

The companies' online booking systems generally accept only one vehicle per booking.

Typical cases:

• A family with a car + a motorbike

• A couple with two cars

• A group of friends with several vehicles

Possible solutions:

Option 1 — Two separate bookings

• Make two separate bookings, each with one vehicle

• Assign different passengers to each vehicle (the driver)

• Make sure both bookings are on the same sailing

Option 2 — Contact the call centre

• Call +39 0831 564 257

• We can link the two bookings together

• We can arrange adjacent cabins where possible

Watch out for vehicle capacity:

• Every additional vehicle is subject to availability on the ship

• In high season, garage space fills up quickly: book well in advance

FAQ Category: Your vehicle

Maritime regulations (SOLAS and the Italian Navigation Code) require that every vehicle boarded be accompanied by an adult driver who takes responsibility for it for the whole journey.

It is therefore not possible to:

• Book passage for the vehicle only, without a person

• Entrust the vehicle to the ship's crew for disembarkation

• Hand the car over to another passenger at the arrival port (unless they are the driver declared in the booking)

What to do instead:

1. Commercial transport of the vehicle (without a driver)

• This is a freight service handled by our dedicated office

• Write to cargo@netferry.com with:

  • Vehicle model and dimensions

  • Desired route

  • Contact details

You will receive a quote within 24–48 hours.

2. Finding a driver

• A friend or relative who takes the vehicle in your place (they must be the declared passenger)

• Professional vehicle transfer services

3. Booking as a normal passenger with a vehicle

• If you can accompany the vehicle yourself, book as usual

FAQ Category: Your vehicle

Motorhomes are accepted on virtually all sea routes, with these precautions:

• Dimensions: declare the overall length and height, including any accessories (bike rack, aerial, roof-mounted air conditioner)

• Load: by law, the motorhome must comply with its fully laden weight limits

• Camping on Board: some companies and routes offer this service, which allows you to stay overnight in your motorhome on the ship's open deck

⚠️ For motorhomes taller than 2.90 m, always check access to the car decks of the specific ship: some older ferries have height limits.

FAQ Category: Your vehicle

Motorbikes and scooters are allowed on almost all routes. Practical notes:

• Fares by engine size: usually divided into 3–4 bands (e.g. under 125cc, 126–250cc, 251–750cc, over 750cc)

• Luggage: helmets and small bags can stay with the bike on the car deck. Bulky luggage is best taken to your cabin

• Safety during the voyage: the bike is secured with cables and straps by the ship's crew

💡 In rough seas, motorbikes can suffer minor knocks due to the ship's movement: a waterproof cover is recommended for touring bikes. If your vehicle is damaged, report the incident on the spot to the ship's purser.

FAQ Category: Your vehicle

Bike on the car's bike rack:

• It counts towards the vehicle's dimensions (rear overhang or height)

• Include it in the "overall" measurement

Bike boarded separately (foot passenger):

• Charged as special luggage (usually €5–15 per leg)

• It must be declared when booking

• On board, it is secured in the areas dedicated to small cargo

E-bikes and electric bicycles: generally treated like normal bicycles. Check whether the battery can stay fitted.

FAQ Category: Your vehicle

For personal mobility devices (electric scooters, hoverboards, e-scooters), the rules vary by company:

• Accepted as personal luggage: if compact in size and limited in power

• Battery limits: some companies set limits on lithium battery capacity (usually up to 160 Wh without authorisation)

• Charging on board: generally not allowed for safety reasons

⚠️ For devices with high-capacity (over 160 Wh) or damaged batteries, boarding may be refused.

FAQ Category: Your vehicle

Camping on Board (COB) is a service offered by some companies for motorhome travellers:

• The motorhome is positioned on an open deck of the ship

• Electrical hook-up (220V) provided on board

• You can access your motorhome during the crossing and sleep in it

• You pay the deck passage fare + the vehicle fare, with no need for a cabin

Availability:

• Period: usually from 1 April to 31 October

• Typical routes: Italy–Greece, Genoa–Olbia/Porto Torres, Brindisi–Vlorë, some routes to the Balearics

• Limited places: they sell out quickly, book well in advance

FAQ Category: Camping on board

To book Camping on Board:

• Online: search for your route on NetFerry. If the service is available, you will find the option among the accommodation types

• By phone: call +39 0831 564 257. Some companies require manual confirmation, especially where places are limited

When to book:

• For the summer season (June–September), book at least 3–4 months in advance

• For very busy routes, even 5–6 months in advance

FAQ Category: Camping on board

Almost all European ferry companies allow pets (dogs, cats, small animals in carriers). The specific rules vary by company, but in general:

• Each animal requires a dedicated ticket (between €5 and €30 per leg)

• The animal must be declared when booking (you cannot add it at the port without notice)

• Up-to-date health documents are required

• Access to indoor public areas (restaurants, bars, lounges) is generally forbidden

🐾 For more details, see the NetFerry guide: Practical tips for ferry travel with your four-legged friends.

FAQ Category: Pets on board

For Italian domestic routes:

• Health record book with up-to-date vaccinations

• Identification microchip

For EU international routes (Greece, Croatia, Spain, France):

• European pet passport (issued by an authorised vet)

• Microchip

• Valid rabies vaccination (at least 21 days before travel)

For non-EU routes (Albania, Tunisia, Morocco):

• All EU documents, plus

• A veterinary certificate specific to the destination country

• Any certified anti-parasite treatments

💡 Contact your vet at least 30 days before travelling to make sure everything is in order. NetFerry is not responsible if boarding is refused due to insufficient documentation.

FAQ Category: Pets on board

The accommodation available varies by company and ship:

Pet-friendly cabins:

• Dedicated cabins where you can keep your pet with you

• Limited availability, to be requested when booking

• Variable cost (usually €20–50 more than a standard cabin)

On-board kennels / boxes:

• Equipped areas with cages of various sizes

• Owner access to the kennel area is regulated

Outdoor areas / dedicated decks:

• Some ships have dedicated pet areas on the outer decks

• The animal must stay on a lead at all times

⛔ Leaving your pet shut in the car during the crossing is not allowed.

FAQ Category: Pets on board

The standard on-board rules require:

• A lead at all times in the common areas

• A muzzle in crowded areas or when requested by the ship's crew

• For large dogs and breeds classed as "potentially dangerous", a muzzle is generally always required

📋 Always bring with you: lead, muzzle, waste bags, a water bowl, and any medication.

FAQ Category: Pets on board

The limits depend on the company:

• Pet-friendly cabins: usually a maximum of 1–2 animals per cabin

• On-board kennels: usually up to 2–3 animals per booking

• For larger groups: contact the call centre on +39 0831 564 257

Transporting animals for commercial purposes (breeding, stud animals) requires specific procedures: write to cargo@netferry.com.

FAQ Category: Pets on board

Generally allowed:

• Ferrets (with a European pet passport)

• Rabbits, hamsters, guinea pigs (in a carrier)

• Pet birds (in a cage)

Subject to checks:

• Reptiles, amphibians, fish

• Rare or protected animals (they require CITES permits)

Contact our call centre before booking to check feasibility and the documents required.

FAQ Category: Pets on board

Guide dogs for the blind and assistance dogs for people with disabilities have special treatment guaranteed by law (Italian Law 37/1974 and EU Regulation 1177/2010):

Free travel:

• No animal ticket to pay

• No cabin supplement (even where the company normally charges one for Pet in Cabin)

• Free access to the ship's common areas (seat lounges, restaurants, salons)

• Allowed in the cabin with the owner

What you need:

• Training certificate issued by a recognised centre

• Health record book with up-to-date vaccinations

• Identification microchip

• For international routes: European pet passport

• Lead and identifying harness

How to book:

• Report the presence of the guide/assistance dog when booking, in the notes field

• Contact our call centre on +39 0831 564 257: we will inform the company of your needs

• The company may require 48 hours' notice to organise assistance on board

On board:

• No muzzle is required (unless the company's rules state otherwise)

• The ship's crew is required to help you with boarding/disembarking

If you have special requests (for example, several assistance dogs or complex needs), write to info@netferry.com at least one week in advance.

FAQ Category: Pets on board

The European pet passport is a document standardised across the EU (EU Regulation 576/2013) which identifies the animal and certifies its health status.

Who needs it:

• Anyone travelling with dogs, cats or ferrets between EU countries

• Anyone entering the EU from non-EU countries with pets

• Not compulsory for purely domestic journeys (within Italy), but recommended

What it contains:

• Description of the animal and microchip number

• Owner's details

• Vaccinations given (in particular rabies)

• Anti-parasite treatments

• Health certificates

How to get one:

• Go to your authorised vet (private or public health service)

• Make sure the animal has

  1. An identification microchip

  2. A valid rabies vaccination (at least 21 days before travel, for the first dose)

  3. A minimum age of 12 weeks at the time of the first vaccination

  4. Cost: around €20–40 (issue) + the cost of vaccinations

• The passport is valid for the animal's whole life, subject to vaccine updates

For non-EU routes (Tunisia, Morocco, Albania):

• An additional country-specific health certificate may be needed

• Some countries require certified anti-parasite treatments in the 5–10 days before travel

• Always check with the destination country's embassy

💡 Prepare the pet passport at least 30–60 days before the journey, especially if it is the animal's first rabies vaccination.

FAQ Category: Pets on board

Some destinations and companies apply restrictions on specific dog breeds, usually those classed as "potentially dangerous" or covered by local regulations.

Tunisia — Import ban

Based on official communications from the Tunisian Ministry of Transport (OMMP), dogs of the following breeds are banned from entering Tunisia by sea:

• Pit Bull Terrier and American Pit Bull

• Rottweiler

• Tosa Inu

• Mastiff (Bullmastiff, Dogo Argentino, Fila Brasileiro)

• Boer Bull (Boerboel)

• Crosses of these breeds

Additional rules of some companies:

• Muzzle always compulsory for large breeds in common areas

• Some breeds banned from pet-friendly cabins

• Additional deposit for large breeds

What to do:

• Always check the specific rules of the company you will travel with

• If you are unsure about your dog's breed (especially crosses), ask your vet for a written statement

• For Tunisia: if your dog is one of the banned breeds, boarding will be refused without a refund

Italian regulations:

• Italy no longer has a "dangerous breeds list" (it was repealed after the 2009 Martini ordinance)

• The owner nonetheless remains responsible for the dog's behaviour

• Muzzle and short lead (max 1.5 m) are always compulsory in public places

💡 If in doubt about whether your dog is allowed, call +39 0831 564 257 before booking.

FAQ Category: Pets on board

Pet in Cabin (or "pet-friendly cabin") is a service offered by several companies that lets you travel with your pet directly in your cabin, instead of in the on-board kennels or outdoor areas.

How it works:

• Some cabins are set aside for the pet-friendly service

• The additional cost ranges from €10 to €30 per cabin per leg

• It includes:

  1. Special sanitisation of the cabin before and after the voyage

  2. Dedicated bedding kit

  3. On some companies: a welcome bag for the animal with snacks and toys

Common rules:

• Usually up to 3 animals per cabin

• Health documents (record book, pet passport, rabies vaccination) in order

• Lead and muzzle in common areas

• The animal cannot access the seat lounge, restaurant or salons

• Walks allowed only on the outer decks

Companies with Pet in Cabin (indicative):

• Grimaldi Lines / Minoan Lines

• Moby Lines / Tirrenia

• Corsica Sardinia Ferries

• GNV (Grandi Navi Veloci)

• SNAV

• Brittany Ferries

• Balearia

• Many Greek and Turkish companies

How to book it:

• On our booking system, where available, it appears among the selectable accommodation types

• If it does not appear online and you know the company offers it, call +39 0831 564 257

• Some companies require a manual request

ℹ️ For guide or assistance dogs: the service is always free and the cabin carries no supplement (see the dedicated FAQ).

FAQ Category: Pets on board

How to apply the discount:

• In the search form, tick the "Residents" box

• The system automatically shows the discounted fares available

• Enter the passengers' residence details

Which documents to show at boarding:

• Identity card showing the municipality of residence, or

• An original certificate of residence

Special cases:

• The discount is valid only for resident passengers: if you travel with non-residents, the system applies mixed fares

• In some cases the discount extends to natives (people born on the island even if no longer resident)

• The exact conditions vary by company

FAQ Category: Fares and discounts

The age bands differ for each company. As a guide:

Children:

• 0–3 years: often free (without an assigned seat)

• 4–12 years: around 50% discount

• 13–25 years: full or reduced fare (it varies)

Seniors:

• Over 60 or 65: 10–25% discount (with some companies)

• Often cannot be combined with other offers

How to apply the discounts: enter each passenger's age on the departure date: the system automatically calculates the applicable fare.

⚠️ The age must be given as at the departure date, not at the time of booking.

FAQ Category: Fares and discounts

The ferry sector offers some concessions for students, with conditions that vary by company.

Discounts for individual students:

• Erasmus fares or "Under 26" fares with some international companies (usually 10–15% off)

• Resident + away-from-home student fares: for those studying in another region (mainly for Sardinia and Sicily)

• Show your university record book or institution card at boarding

Discounts for school groups:

• Reduced fares for school trips, educational journeys, youth sports tournaments

• Minimum 15–20 students + accompanying teachers

• Some companies grant free travel for one or more teachers per 15–20 students

• Request a quote via gruppi@netferry.com

What is needed for a school group request:

• The institution's name and VAT number

• Number of students (age range) + teachers

• Route and dates

• Any accompanying coach

University agreements:

• Some universities have agreements with specific companies

• Check with your university office

💡 For an individual student on a domestic route, the resident fare (where applicable) is often better value than the student fare.

FAQ Category: Fares and discounts

The ferry sector offers some concessions for people with disabilities, with rules that vary by company.

Discounts for civil disability:

• Some companies apply discounts for passengers with a certified civil disability of 74% or more (under the Italian system)

• Sometimes the discount also extends to the accompanying person

• Documents required: disability certificate or medical board attestation

Discounts for blind passengers (Italian Law 138/2001):

• Totally blind (cat. A) and severely visually impaired (cat. B) passengers are entitled to reduced fares

• Discount also extended to an accompanying person with some companies

• Certification: Italian Blind Union card or health authority certificate

Accessible cabins (PRM):

• Available on larger ships

• Not always bookable online: it depends on the company

• Contact us on +39 0831 564 257 to check availability and assistance

Guide dogs:

• Travel is always free, including the cabin

• See the dedicated FAQ "Does my guide dog travel free of charge?"

PRM assistance:

• Assistance at the port and on board is free by law (EU Regulation 1177/2010)

• It must be requested at least 48 hours before departure

💡 The exact conditions vary a lot by company: it is always best to call us to check the best solution for your specific route.

FAQ Category: Fares and discounts

The final price of a ferry ticket is the sum of:

• Basic passenger fare: varies for adult/child/senior

• Vehicle fare: if you travel with a car, motorbike, motorhome, etc.

• Accommodation: deck passage, reclining seat, cabin

• Port taxes and charges: ISPS, disembarkation taxes, quay dues

• Fuel surcharge (bunker): in some cases

• Discounts applied: residents, early booking, loyalty, etc.

• NetFerry booking fees: for the intermediation service

The full breakdown is always visible in the summary before payment.

FAQ Category: Fares and discounts

Early booking is the promotion that rewards those who book well in advance. Key features:

• Typical discounts: 15%–30% off the standard fare

• Promotion deadline: usually by the end of May for the summer season

• Limited availability: a set quota of places for each ship and accommodation category

• The fare is often non-changeable / non-refundable: always read the conditions

💡 When to book:

• Summer (June–August): book between January and March

• Public holidays and long weekends: at least 2–3 months in advance

• Very busy routes: book as soon as the timetables are released

FAQ Category: Fares and discounts

Last-minute offers do exist, but they are much less common in the ferry sector:

• Companies try to maximise advance sales with early booking

• Only if unsold places remain might they publish last-minute promotions

• Close to the departure date, fares tend to rise, not fall

Booking last minute only makes sense if:

• You are fully flexible on date and route

• You are happy with "budget" accommodation (deck passage)

• You travel in low season

Sign up to our newsletter to be notified of any last-minute promotions.

FAQ Category: Fares and discounts

Port taxes are compulsory charges set by the maritime authorities of each port. They generally include:

• ISPS (International Ship and Port Facility Security): security charge

• Quay and mooring dues

• Embarkation/disembarkation tax (varies by port)

• Any local visitor levies (e.g. on some Greek islands)

They are always included in the ticket price shown during booking.

FAQ Category: Fares and discounts

NetFerry discount codes are distributed through targeted campaigns: newsletters, partnerships, seasonal promotions and various initiatives.

How to apply the code:

• Complete the route search and choose your accommodation

• Go to the accommodation selection page (Step 2)

• Find the "Discount code" field (or "Voucher", "Coupon")

• Enter the code exactly as you received it (it is case-sensitive)

• Click "Apply": the discount will be deducted from the total

• Continue with the passenger details and payment

Usage rules:

• One code only per booking

• Cannot be combined with other promotions unless stated otherwise

• Each code has an expiry date and sometimes specific routes/companies

• The discount is usually applied to the basic fare, not to taxes and charges

If the code does not work:

• Check that it is still valid

• Check that the route or date is eligible

• Try typing it in manually (without copying extra spaces)

• Contact us at info@netferry.com with the code and the attempted booking

💡 To receive discount codes, sign up to our newsletter from the website footer.

FAQ Category: Fares and discounts

Visitor taxes and disembarkation taxes are local charges applied by some authorities for tourism or environmental purposes.

Taxes ALREADY INCLUDED in the ticket:

• Disembarkation tax for Italy's smaller islands: applied by some municipalities on arrival (Ponza, Ventotene, some smaller islands). Usually €1–3 per person

• Balearic eco-tax (Ibiza, Majorca, Formentera): since 2016, usually €1–4 per person per night, often already charged on board or included

• ISPS port charges: included in all tickets

Taxes to pay DIRECTLY on site:

• Hotel visitor tax: paid directly to the hotel at check-out (variable: from €0.50 to €7 per night depending on the destination)

• Specific municipal charges: some municipalities introduce separate levies (always check locally)

How to check what you have already paid:

• In the NetFerry booking summary, the item "Port taxes and charges" includes the compulsory maritime taxes

• Hotel visitor taxes are separate and not included in the ferry ticket

FAQ Category: Fares and discounts

NetFerry manages several types of commercial agreements with companies, associations and public bodies.

How to use an existing agreement:

• Check with your company/association how it works in practice (usually a discount code or a dedicated portal)

• Enter the code in the relevant field when booking

• At boarding, show your membership card or employer's certificate if required

Types of agreements we manage:

• Corporate: ticket discounts for employees of partner companies

• Professional associations: professional bodies, trade unions, trade associations

• Public bodies: armed forces, police forces, magistrates (often already managed by individual companies)

• Company recreation clubs: employee groups with recreational benefits

Setting up a new agreement for your company:

If you represent a company or association interested in signing an agreement with NetFerry, write to info@netferry.com stating:

• Company name and VAT number

• Approximate number of employees/members

• Most-used routes

• Commercial contact person

One of our managers will contact you to define the conditions.

FAQ Category: Fares and discounts

The pricing logic for return vs one-way tickets is more complex than you might think.

Companies with an automatic return discount:

• They apply discounts of 5% to 15% on the combination

• Some require the return date to be within X days (e.g. 30 days)

• Examples: SNAV, Ventouris, some Greek routes

Companies with no return discount:

• They simply add together the two single-leg fares

• In this case, booking a return or two separate tickets costs the same

Cases where ONE-WAY + ONE-WAY works out cheaper:

• If the early booking fare is only available on one of the two dates

• If you have a resident fare valid in one direction only

• If the legs are operated by different companies

• If one leg is on special promotion and the other in high season

What NetFerry does:

Our booking system calculates both the available return combinations and the cost of two one-way tickets, showing the best-value solution. Just set the correct dates.

💡 For very busy routes (Greece in August, Sardinia in July), booking the return together often also secures closer cabins and a better chance of a place on the same ship.

FAQ Category: Fares and discounts

The accommodation available varies by company and ship:

• Deck passage: the cheapest. Access to common areas, no assigned seat

• Reclining seat: an assigned seat in dedicated lounges

• Inside cabin: a private room without a porthole, usually 2–4 berths, private bathroom

• Outside cabin: a private room with a porthole or sea-view window, private bathroom

• Deluxe cabin / Suite: more space, premium services, balcony (on some ships)

• Family cabins: 4–6 beds, ideal for families

• Pet-friendly cabins: where pets are allowed

• Accessible cabins: equipped with an accessible bathroom

💡 For overnight crossings of more than 8 hours we always recommend a cabin: you will sleep better and arrive rested.

FAQ Category: On board

The assignment process varies depending on the company:

Assignment at check-in at the port

• Most companies assign the specific cabin or seat number at check-in

• The system takes into account:

  • Number of passengers per booking

  • Passengers' gender (for shared mixed cabins)

  • Presence of pets

  • PRM needs

  • Loyalty (regular customers may receive better accommodation)

Automatic assignment at booking

• Some companies assign the cabin/seat automatically at the time of booking

• The number appears directly on the confirmation

Booking a specific cabin (rare):

• On cruise-ferry ships, some "Suite Experience" packages let you choose your cabin

• On some long overnight routes you can request a cabin in a preferred position (e.g. away from the engines) via the call centre

For special needs:

• Adjacent cabins for groups or families: mention it in the notes field

• A quieter cabin (upper deck, away from the engines): request via the call centre

• PRM cabin: always to be requested via the call centre

💡 In high season, assignment is stricter to manage the flow of passengers: check in early to have more options.

FAQ Category: On board

Typical on-board services (they vary by ship):

• Catering: bar/snack bar, self-service, à la carte restaurant

• Shopping: duty-free shop, minimarket, newsagent

• Entertainment: TV, games room, cinema or evening shows

• Families: children's area, baby pit-stop

• Connectivity: Wi-Fi (free or paid)

• Relaxation: solarium, terraces, on some ships a swimming pool

• Pets: pet areas, kennels

For the specific services of each ship, see the company's dedicated page on www.netferry.com.

FAQ Category: On board

Wi-Fi is available on most modern ships, but:

• Satellite connection: it depends on the weather and the ship's position

• Limited speed: suitable for chat, e-mail and basic browsing; not for video streaming

• Cost: some companies offer free Wi-Fi, others provide it only in higher-category cabins

Alternatives:

• Mobile data (4G/5G): works near the coast, drops in the open sea

• International roaming: within the EU usually with no surcharge; outside the EU it can be expensive

FAQ Category: On board

The catering on the main ships offers alternatives for the most common dietary needs, but availability depends on the company, the ship and the length of the crossing.

What to report when booking:

• In the booking's notes field, state each passenger's intolerances/allergies

• Specify whether it is a severe allergy (with anaphylactic risk) or an intolerance

Typical dietary menus available on board:

• Gluten-free (coeliac disease): dedicated bread, pasta, desserts (sometimes with a supplement)

• Lactose-free: plant-based alternatives

• Vegetarian and vegan

• Kosher and halal: only on some specific routes (e.g. Tunisia, Israel)

On board:

• At mealtimes, tell the restaurant staff about your intolerance

• Ask for the list of ingredients if in doubt

• For severe allergies, ask for confirmation about preparation free from cross-contamination

Practical tips:

• Bring your own snacks for emergencies (gluten-free bars, lactose-free biscuits, dried fruit and nuts)

• On short crossings (2–4 hours) you may not find specific menus: eat before or after

• If you have a severe allergy, carry your life-saving medication in your hand luggage

ℹ️ The specific details vary a lot: if you have particular needs, call us on +39 0831 564 257 before booking to check what your chosen company offers.

FAQ Category: On board

Each ferry company has its own lost property office with specific procedures and timescales.

What to do straight away:

• If you notice on board: go straight to the ship's reception or the purser

• If you notice just after disembarking: go back to the company's desk at the port

• If you notice later: write to the company's customer service (each company has a dedicated contact)

Details to provide:

• Booking code and/or ticket

• Ship and travel date

• Cabin or area where it was lost

• A detailed description of the item (brand, colour, contents)

• Photos if possible

How to contact the lost property offices (indicative):

• Grimaldi Lines: oggetti.smarriti@grimaldi.napoli.it

• Moby / Tirrenia: dedicated customer service on moby.it

• GNV: online form on gnv.it

• Other companies: contacts in the booking confirmation e-mail

If you have trouble making contact:

• Write to info@netferry.com with your booking code and a description

• We will act as an intermediary with the company

Timescales:

• If the item is found, you will be contacted to collect it (at the port, or shipped at the customer's expense)

• After 30–60 days, unclaimed items are usually donated to charity or destroyed

💡 To reduce the risk: photograph your cabin before leaving it, as a reminder of where you put important items.

FAQ Category: On board

In the vast majority of cases, the price of the ferry ticket does not include food and drinks.

What is NOT included in the standard ticket:

• Breakfast, lunch, dinner

• Drinks at the bar

• Snacks, coffee, ice cream

• Cabin service (where available)

What IS generally included:

• Use of the common areas (lounges, decks, TV room)

• The accommodation chosen (cabin, seat, deck passage)

• Toilet facilities and fresh linen in the cabin

• On some ships: free limited Wi-Fi

Exceptions with meals included:

• Suites / Deluxe cabins: some companies include breakfast or dinner on some long routes

• "All inclusive" packages: rare in the ferry sector, more typical of cruises

• Pre-purchased meals: when booking you can add prepaid meals (often cheaper than on board)

Indicative prices on board:

• Self-service breakfast: €8–15

• Self-service lunch/dinner menu: €15–25

• À la carte restaurant: €25–50 per person

• Sandwich/pizza at the bar: €5–10

• Drink: €2–5

Prices in euros: on nearly all ships in the Mediterranean you pay in euros. On routes to the UK, pounds sterling may also be accepted.

💡 On short daytime crossings, many passengers bring food from home. On long overnight crossings, eating on board is almost unavoidable: consider pre-purchased meals to save money.

FAQ Category: On board

Many ferry companies let you prepay meals together with your ticket, often at a discount compared with on-board prices.

How it works:

• When booking, after choosing your accommodation, the "Extra services" or "Meals on board" section appears

• Select the meals you want for each passenger

• The cost is added to the total

• At boarding you will receive a voucher, or a note on your ticket, to use them

Typical options:

• Breakfast: around €6–10 (self-service)

• Lunch/dinner menu: around €12–20 (self-service or simple à la carte)

• Children's menu: reduced prices with family-friendly options

• Special menus: gluten-free, vegetarian (on request)

Advantages:

• An average discount of 10–20% compared with the on-board price

• Less stress and fewer queues on board

• Price locked in at the time of booking

• On some routes, a pre-purchased meal gives you priority seating in the restaurant

If the option is not visible online:

• With some companies, prepaid meals can be added only via the call centre

• Call us on +39 0831 564 257: we can add them to your existing booking

💡 Ideal on long overnight crossings (Greece, Spain): you save money and are sure to be able to dine on board even in high season.

FAQ Category: On board

The payment methods accepted on board vary slightly by company and ship.

Always accepted on most ships:

• Cash in euros

• Visa and Mastercard credit cards

• Debit cards on international networks

Often accepted:

• American Express (check first)

• Apple Pay / Google Pay (on the more modern ships)

• Prepaid cards on the Visa/Mastercard networks

Rarely or never accepted:

• Bank cheques

• Cryptocurrencies

• Debit cards on domestic-only networks

On non-euro routes (UK, Tunisia, Morocco):

• On ships on routes to the United Kingdom: pounds sterling and euros accepted (sometimes at less favourable rates)

• On ships on routes to Tunisia/Morocco: usually only euros accepted on board; Tunisian dinars/Moroccan dirhams can only be exchanged ashore

Practical tips:

• Always carry some cash in euros for small expenses (tips, coffee at the bar)

• Check that your card is enabled for use abroad if travelling outside the EU

• For cash withdrawals on board: some ships have ATMs (with variable fees)

• Invoices for on-board services can be requested directly at the restaurant/reception

💡 You have already paid for your NetFerry ticket online: on board you will only pay for optional extras (non-prepaid meals, bar, shops, games).

FAQ Category: On board

Under European law (EU Regulation 1177/2010), passengers with disabilities or reduced mobility are entitled to:

• Free assistance at the port and on board

• Reserved places and accessible cabins

• Assisted priority boarding and disembarkation

• Free transport of wheelchairs, walking frames and other mobility aids

How to request assistance:

• When booking, state the need for PRM assistance in the notes field

• Confirm directly with the company at least 48 hours before departure

• Arrive at the port at least 2 hours in advance

📞 For practical help: call us on +39 0831 564 257.

FAQ Category: On board

Personal medication:

• Always allowed in your personal luggage

• For life-saving medication, bring the medical prescription or the information leaflet

• For refrigerated medication (e.g. insulin), bring a cool bag

Medical devices:

• Wheelchairs, walking frames, CPAP machines, pacemakers: allowed

• For medical oxygen, battery-powered devices or critical electrical equipment, inform the company at least 48–72 hours in advance

• Some lithium-battery devices are subject to restrictions

FAQ Category: On board

The presence of medical staff on board is governed by Italian regulations (Ministerial Decree of 13/06/1986) and international rules:

Ships with more than 500 passengers:

• A doctor, and sometimes a nurse, must be on board

• A medical room equipped for emergencies and minor procedures

• First-aid medicines

• The service is generally chargeable for non-urgent consultations (variable fees)

• Emergencies are always free

Ships with fewer than 500 passengers:

• Medical staff are not compulsory

• A first-aid kit is available to the ship's crew

• In an emergency, the ship makes contact with:

  • The Coast Guard for rescue

  • Maritime medical advice centres (CIRM – the International Radio Medical Centre)

What you should do:

• If you have pre-existing conditions, bring with you:

  1. Enough medication for the whole journey

  2. The medical prescription and information leaflet

  3. A certificate from your doctor (especially for serious conditions)

• If you need specialised assistance during the voyage, tell reception at boarding

• If you feel unwell during the crossing, contact the ship's crew immediately

Serious emergencies:

• The ship may be diverted to the nearest port

• Helicopter rescue may be requested if life is at risk

• These are decisions for the ship's Master in coordination with the Coast Guard

💡 For long crossings (Greece, Spain, overnight), always check before booking whether the chosen ship has medical staff: useful information for elderly people and those with medical conditions.

FAQ Category: On board

Passengers with sensory disabilities (sight/hearing) are entitled to specific assistance under Regulation (EU) 1177/2010.

Blind or visually impaired passengers:

• Free assistance at the port (accompaniment from the car park to the check-in desk)

• Free assistance on the ship (accompaniment to the cabin, restaurant, decks)

• Lifts with Braille keypads and audio signals on modern ships

• The guide dog travels free and can go everywhere

• Menu available in an accessible format on request

Deaf or hearing-impaired passengers:

• Free assistance with communication during check-in and boarding

• Safety announcements in visual format (screens, signs)

• Some companies use simultaneous translation apps

• In an emergency, the ship's crew is trained to communicate with deaf passengers

How to request assistance:

• State your needs in the booking's notes field

• Confirm with the company at least 48 hours before (a legal requirement to activate the assistance)

• On arrival at the port, look for the PRM meeting point (usually indicated with dedicated signage)

• Arrive at least 90–120 minutes in advance so the assistance can be organised

Documents to have ready:

• Disability certification (to apply any discounts)

• The guide dog's documents (if applicable)

💡 If you have complex needs or want to check the accessibility of a specific ship, call us on +39 0831 564 257: we will contact the company on your behalf.

FAQ Category: On board

When we talk about a group:

• From 15+ foot passengers

• Groups with an accompanying coach

• School groups, company outings, parish and sports groups

Advantages:

• Reduced fares compared with the standard fare

• A dedicated office managing the booking

• Coordinated accommodation options (grouped cabins, seats close together)

How to request a quote:

Write to gruppi@netferry.com stating:

• Number of passengers (adults, children, seniors)

• Any coach or other vehicles

• Route and preferred dates

• Type of group (tourist, school, sports, etc.)

FAQ Category: Group travel

NetFerry runs two affiliation programmes for those wanting to sell ferry tickets or earn through their own web traffic.

1. Travel Agency Affiliation

A programme for duly registered travel agencies. Advantages:

• Access to a dedicated booking system with all NetFerry companies

• Commission on ticket sales

• Dedicated operational support

• Promotional material and training

• Monthly invoicing

How to sign up:

• Go to www.netferry.com/travel-agencies-affiliation

• Fill in the form with your company details (VAT number, licence, trade registration)

• Wait for verification and activation (around 2 working days)

• Log in to the agency area at booking.netferry.com

2. Private Affiliation (web publishers)

A programme for travel blogs, influencers and themed websites. Advantages:

• Earnings through tracked links and banners on your site

• Commission on tickets sold via your referrals

• Reporting on clicks and conversions

• Customisable promotional material

How to sign up:

• Register at www.netferry.com/affiliates-referral-programs

• Fill in the form with your website details and social channels

• Wait for verification by the NetFerry team

For dedicated commercial information:

• Write to info@netferry.com with the subject "Affiliation request"

• State: channel (agency/web), expected volume, main routes of interest

FAQ Category: Group travel

The NetFerry Freight Service manages ferry transport for:

• Transport companies (couriers, hauliers)

• Commercial vehicles carrying goods

• Vehicle export

• Transport of special materials

Procedure:

• Write to cargo@netferry.com

• State:

  1. Company details (VAT number, company name)

  2. Number of drivers

  3. Vehicle type

  4. Type of goods

  5. Route and dates

• You will receive a personalised quote within 24–48 hours

FAQ Category: Freight service

NetFerry Srl is an online travel agency specialising in the sale of ferry tickets, based at C.so Garibaldi, 112 — Brindisi, Italy (VAT no. 02398840740).

What we do:

• We compare offers, timetables and fares from hundreds of ferry companies

• We issue tickets and manage the booking

• We provide pre- and post-sale assistance

Important:

• We operate as intermediaries

• The contract of carriage is between you and the ferry company (carrier)

• For cancellations, delays and the quality of on-board service, responsibility lies with the carrier

• NetFerry assists you as a contact and facilitation channel

FAQ Category: Useful information

Reliability:

• NetFerry Srl operates as a duly registered travel agency

• Registered office: C.so Garibaldi 112, Brindisi, Italy

• VAT no. 02398840740

Payment security:

• Transactions over an HTTPS/SSL connection

• 3D Secure authentication (Verified by Visa, Mastercard Identity Check)

• Card details are handled by PCI-DSS certified gateways

• NetFerry does not store full card details

Privacy:

• Personal data is processed in compliance with the GDPR (EU Regulation 2016/679)

• For details, see our Privacy Policy

FAQ Category: Useful information

The rights of maritime passengers in Europe are guaranteed by Regulation (EU) No 1177/2010:

• Right to timely information on cancellations and delays

• Free re-routing or a refund in the event of cancellation/significant delay

• Assistance at the port for prolonged delays

• Compensation of 25% to 50% of the ticket price for arrival delays beyond set thresholds

• Free assistance for people with disabilities or reduced mobility

• Right to complain within 2 months of the incident

How to complain:

• First step: write to the ferry company following the procedure set out in its conditions

• Second step (if unresolved): contact the Italian Transport Regulation Authority (ART)

FAQ Category: Useful information

You can contact NetFerry directly for:

• Ticket issuing errors attributable to our platform

• Problems with the website or booking system

• Shortcomings in our customer service

• Complaints about invoices or administrative matters

How to contact us:

• E-mail: info@netferry.com

• Phone: +39 0831 564 257 (Mon–Fri 9am–1pm / 3.30pm–8pm, Sat 9am–1pm, Italian time)

• Post: NetFerry Srl, C.so Garibaldi 112, Brindisi, Italy

For transport problems (delays, quality of on-board service, damage to luggage), the complaint must be submitted to the ferry company: we can help you as an intermediary.

FAQ Category: Useful information

The ADR (Alternative Dispute Resolution) procedure is an out-of-court dispute resolution system provided for by Italian Legislative Decree 130/2015 (which implements European Directive 2013/11/EU).

How it works:

• Before starting the ADR, you have made a formal complaint to NetFerry or the ferry company (to info@netferry.com) without a satisfactory resolution

• Once the response deadlines have passed, you can turn to an ADR body listed in the official registers

• A neutral conciliator helps the parties reach an agreement

Advantages of the ADR procedure:

• Lower costs than a lawsuit

• Faster timescales (generally 90 days)

• Confidentiality of the procedure

• The agreement reached is contractually binding between the parties

• Failure to reach an agreement does not prejudice your right to go to court

Alternative: the European ODR platform

For cross-border disputes you can use the European Commission's ODR (Online Dispute Resolution) platform: ec.europa.eu/consumers/odr

For disputes relating to the transport itself (delays, cancellations, quality of on-board service), competence lies with the Italian Transport Regulation Authority (ART): responsibility rests with the ferry company, not NetFerry.

ℹ️ You will find the relevant ADR body and the detailed procedures in our General Conditions.

FAQ Category: Useful information

General customer service:

• 📞 +39 0831 564 257

  • Monday – Friday: 9am–1pm / 3.30pm–8pm (Italian time)

  • Saturday: 9am–1pm

✉️ info@netferry.com

Dedicated e-mail addresses:

• Group travel: gruppi@netferry.com

• Freight and cargo: cargo@netferry.com

• Prenota Sereno Refund Guarantee: prenotasereno@netferry.com

• Administration: amministrazione@netferry.com

Post: NetFerry Srl, C.so Garibaldi 112, 72100 Brindisi, Italy

Social media:

• Facebook

• Instagram

• LinkedIn

FAQ Category: Useful information

The NetFerry newsletter keeps you up to date on offers, seasonal promotions, exclusive discount codes and industry news.

How to subscribe:

• Go to the bottom of the www.netferry.com home page, in the dedicated section

• Enter your e-mail address

• You will receive a subscription confirmation e-mail (double opt-in for GDPR compliance)

• Click the confirmation link in the e-mail

You can also subscribe while booking: the passenger details form has a checkbox to consent to promotional communications by e-mail and WhatsApp.

How to unsubscribe:

There are two ways:

• The "Unsubscribe" link at the bottom of every newsletter e-mail: one click and you are removed

• E-mail to customer service: write to info@netferry.com with the subject "Newsletter cancellation" and the address to remove

What you will receive:

• 1–2 e-mails per month in low season

• 2–4 e-mails per month in high season

• Exclusive discount codes (occasionally)

• News on new routes and companies

Privacy and data processing:

• Subscription is free and involves no obligation to buy

• Data is processed in compliance with the GDPR

• We do not share your address with third parties

• You can exercise your rights (access, rectification, erasure) by writing to info@netferry.com

See our Privacy Policy for details.

FAQ Category: Useful information

Traveller feedback is essential for NetFerry: we read every review and use the suggestions to improve our service.

Where to leave reviews:

1. Trustpilot (verified review platform)

• URL: uk.trustpilot.com/review/netferry.com

• After booking, you will receive an e-mail inviting you to leave a review; please remember to review the booking service, not the service provided on board.

• Star rating (1–5) + free text

2. Google Business Profile

• Search for "NetFerry" on Google Maps or Google Search

• Click "Write a review"

3. Facebook

• Go to facebook.com/NetFerryIT

• Reviews section or posts on the page

4. Instagram

• Tag @netferry_ in your travel posts

• Use the hashtag #netferry to share your experience

Private feedback for NetFerry:

If you prefer to give private feedback (for example to report a specific problem not yet resolved), write to info@netferry.com. Your comments help us improve.

Negative reviews:

• We read them all carefully

• We contact you to understand what went wrong and look for solutions

• If the problem concerns the on-board service (the company's), we act as an intermediary for the complaint

💡 Your reviews help other travellers choose with confidence and help us keep improving. Thank you!

FAQ Category: Useful information