Frequently asked questions

Booking online with NetFerry is straightforward and consists of 5 steps:

• Step 1 — Selection: choose your route, dates, number of passengers, vehicle type and preferred accommodation.

• Step 2 — Accommodation: you can change your accommodation to upgrade from the option selected in the previous step (in step 1 the system always picks the cheapest accommodation).

• Step 3 — Booking holder details: enter your name and surname, e-mail, phone number and preferred contact channel (e-mail / WhatsApp).

• Step 4 — Passenger details: enter the names of all passengers and the vehicle details.

• Step 5 — Payment: accept the ferry company's and NetFerry's terms and conditions and the privacy notice, then enter your payment details to confirm.

Once completed, you will receive a confirmation e-mail with your booking summary and the electronic ticket (where available).

💡 For assistance by phone while booking: +39 0831 564 257

FAQ Category: Booking and payment

Our call centre is staffed by operators specialised in ferry ticketing. You can book by phone on +39 0831 564 257:

• Monday – Friday: 09:00–13:00 and 15:30–20:00

• Saturday: 09:00–13:00

Phone bookings come with the same features, fares and guarantees as online bookings.

FAQ Category: Booking and payment

You can always book as a guest. However, by registering free of charge you can:

• Access your booking summary at any time

• Speed up future bookings with pre-filled details

• Save regular passengers and recurring vehicles

• Receive personalised offers by e-mail (opt-in)

Register at booking.netferry.com/Account/Register

FAQ Category: Booking and payment

If you booked as a guest:

• Go to booking.netferry.com/Booking/FindMyReservation

• Enter your booking code + the e-mail address used for the booking

If you have lost your booking code:

• Search your inbox for terms such as "NetFerry confirmation" or "booking"

• Write to us at info@netferry.com with your name, surname and booking date

FAQ Category: Booking and payment

When you book, we distinguish between:

• Booking holder: the person who pays, receives the confirmation and manages any changes

• Passengers: the people actually travelling

The booking holder may or may not be one of the passengers. For each passenger, you must enter the personal details exactly as they appear on their ID document.

💡 If you book for family or friends, remember to pass on the booking code and confirmation e-mail: they may be needed at the port.

FAQ Category: Booking and payment

Ferry companies apply different fare types, which vary in price and flexibility:

STANDARD fare (or "Flex")

• Higher price

• Changes allowed at moderate cost

• Refund available in case of cancellation (with increasing penalties)

• Ideal if your dates are not fixed

SPECIAL / PROMO / SUPER SPECIAL fare

• Price 15–30% lower than the standard fare

• Changes not allowed or subject to heavy penalties

• Non-refundable in case of cancellation

• Ideal if your dates are fixed and you want to save

Other common fare types:

• Early Booking: discount for booking well in advance (usually by May for summer sailings)

• Last Minute: rare in the ferry sector; close to the departure date, prices tend to rise

• Residents: reduced fare for residents of the islands (Sardinia, Sicily, minor islands)

• Natives: some companies extend the discount to people born on the island

💡 In the booking form, always check in the summary which fare type you are buying and the change/refund conditions before confirming payment.

FAQ Category: Booking and payment

Adding an emergency contact is good practice, especially for:

• Those travelling with young children or elderly people

• Those with pre-existing medical conditions that might require assistance

• Those travelling on long routes, overnight or international

How to add it:

• When booking, in the notes field, write: "Emergency contact: [name, surname, phone number, relationship]"

• Alternatively, after booking, write to info@netferry.com with your booking code and the details

What NetFerry does with this information:

• It is passed to the ferry company for use in a genuine emergency only

• It is not used for marketing communications

• It is processed in accordance with the GDPR

💡 If the emergency contact is abroad, provide the number in international format (+ country code).

FAQ Category: Booking and payment

Online booking deadlines vary by company and route:

If the online system no longer allows booking:

• Call +39 0831 564 257 during call centre hours

• Outside opening hours, go directly to the company's port ticket office

• Always check seat availability: in high season or on busy routes, last-minute places often sell out

💡 Don't wait until the last moment: close to departure, fares tend to be higher, not lower.

FAQ Category: Booking and payment

The number plate field is required for most vehicle bookings, but there are solutions for special cases:

Hire vehicle (not yet collected at the time of booking):

• Enter RENT or RENTAL in the plate field, or tick the dedicated box

• Some companies require the final plate number at least 48 hours before boarding

• At boarding, bring the original hire agreement

Newly purchased vehicle without a final plate:

• Enter NEW in the plate field, or tick the dedicated box

• Provide the final plate number as soon as it is available

• At boarding, bring a copy of the sales contract and the temporary plate

Plate pending update:

• For re-registered or foreign vehicles awaiting an update: enter the current temporary plate and provide the final one before boarding

⚠️ The declared plate must match the vehicle actually boarding. In case of discrepancy, amendment fees may be charged at the port or, in extreme cases, boarding may be refused.

FAQ Category: Booking and payment

The payment methods accepted on NetFerry are:

• Credit and debit cards: Visa, Mastercard, American Express, Diners Club, Cartes Bancaires

• PayPal

• Google Pay, Apple Pay, Alipay, Bancontact, EPS, iDEAL, Klarna, MB Way, Multibanco

• Scalapay: payment in 3/4 interest-free instalments (on eligible amounts) or up to 36 instalments with Deutsche Bank

• HeyLight: payment in up to 5 interest-free instalments

All payments are processed over a secure connection (HTTPS/SSL) with 3D Secure authentication (Verified by Visa, Mastercard Identity Check).

FAQ Category: Booking and payment

With Scalapay you can split your payment into 3 instalments:

• First instalment: charged at the time of booking

• Second instalment: after 30 days

• Third instalment: after 60 days

Key points:

• No interest and no additional fees

• Minimum and maximum amounts set by Scalapay

• Available at the payment step, subject to automatic approval

• 💡 Not all tickets are eligible for Scalapay: the option appears at the payment step if the conditions are met. You can also choose a 4-instalment plan with a small additional interest charge. Alternatively, you can pay in up to 36 instalments with Deutsche Bank.

FAQ Category: Booking and payment

Payment security is an absolute priority:

• Transactions over an encrypted HTTPS/SSL connection

• 3D Secure authentication (Verified by Visa, Mastercard Identity Check)

• Card details are handled by PCI-DSS certified gateways

• NetFerry does not store full card details

Your personal data is processed in accordance with the GDPR (EU Reg. 2016/679).

FAQ Category: Booking and payment

The most common reasons for a declined payment are:

• Incorrect card details (number, expiry date, CVV)

• Insufficient funds or credit limit

• Online or foreign-transaction limits not enabled by your bank

• 3D Secure (SMS verification) not completed or wrong code

• Expired or blocked card

What to do:

• Check the details and try again

• Try an alternative method: PayPal, Google Pay, Scalapay, another card

• Contact your bank if you suspect a precautionary block

• As a last resort, call us on +39 0831 564 257: we can complete the payment by phone

FAQ Category: Booking and payment

The most common causes of errors during booking:

• Session expired (process taking too long)

• Browser cookies or cache

• Ad blockers or extensions blocking scripts

• Unstable connection

Solutions:

• Clear your browser's cache and cookies

• Temporarily disable ad blockers and extensions

• Switch browser (Chrome, Firefox, Safari, Edge)

• Try again in private/incognito mode

• Check your internet connection

If the error persists: call our call centre on +39 0831 564 257. We can complete the booking by phone at the same conditions and fares as the website.

FAQ Category: Booking and payment

If you don't receive the confirmation:

• Check the spam / junk folder of your mailbox

• Make sure you entered a correct e-mail address during booking

• Add info@netferry.com to your safe senders

If you have received nothing within 1 hour:

• Check your bank statement to see whether the charge went through

• Contact info@netferry.com providing:

  • Name and surname

  • Date of the booking attempt

  • Amount charged

  • Route booked

  • A screenshot of the confirmation page, if available

⚠️ In rare cases the payment may be authorised without the booking being completed: contact us and we can either refund you or issue the ticket.

FAQ Category: Booking and payment

In general:

• Digital ticket (PDF/QR code): accepted by most companies and on most routes

• Paper ticket: still required by some smaller companies or for specific promotions

To be on the safe side:

• Check the instructions in your confirmation e-mail: if printing is requested, print

• Even with a digital ticket, print a backup copy: useful if your smartphone runs out of battery or has no signal at the port

• Make sure your smartphone is charged at boarding time

FAQ Category: Booking and payment

NetFerry issues a proper electronic invoice for private individuals with an Italian tax code, professionals and companies with a VAT number.

How to request it:

After completing your booking, send an e-mail to info@netferry.com with the subject "Invoice request – booking code XXXXX", providing:

• Booking code

• Company name or name/surname of the invoice holder

• Full address of the registered office/residence

• VAT number (or tax code for private individuals)

• SdI recipient code (7 characters) or PEC address

• A phone number for any queries

Issue times:

• The invoice is issued within a few working days of receiving the details

• A PDF copy is sent to you by e-mail

• Official transmission is via the Italian Revenue Agency's Exchange System (SdI)

Important:

• The request must be sent within 24 hours of the booking

• The invoice details cannot be changed once it has been issued

• Always double-check that your tax details are exactly right before sending them

FAQ Category: Booking and payment

Ferry tickets often use two wordings that raise questions:

1. "Whole" cabin

• It means the cabin is used exclusively by the people in your booking

• No other passengers will be assigned to it

• Example: you book a 4-berth cabin and you are 4 friends → the cabin is shared among the 4 of you

2. "Sole occupancy" cabin

• You book the entire cabin, paying for it in full even if you are fewer people than the available berths

• Example: there are 2 of you and you book a 4-berth cabin for sole occupancy → you pay for 4 berths but the cabin is all yours

• Useful for extra privacy or comfort (luggage, space)

3. Berth in a cabin shared with strangers

• Some companies (mainly on Tunisia and Morocco routes) sell individual berths in 3–4 person cabins

• You will be assigned a berth in a cabin with other passengers you don't know, of the same sex

• The cheapest option for solo travellers

💡 When booking online, at the accommodation selection step, always check the exact description of the cabin: number of berths, sole occupancy or shared, male/female/mixed.

FAQ Category: Booking and payment